HOME REPAIR LAB TERMS AND CONDITIONS AND PRIVACY POLICY

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Home Repair Lab (“HRL”) hereby lists and details the terms and conditions for use of its website, including its privacy policy to describe how and why it obtains, stores, and processes data which can or may identify users. The term “user” in these Terms and Conditions refers to visitors to the website www.homerepairlab.com.

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The HRL name and reputation was built for the establishment of good trust. These Terms and Conditions describe how HRL may collect, use and disclose personal information of users through its website, www.homerepairlab.com, and any other applications and/or online services HRL may develop that link to these Terms and Conditions (collectively, the “Sites”), and through our programs and in our learning center (“Services”). These Terms and Conditions do not apply to websites and/or services that display or link to different privacy statements or policies. Websites and services co-branded with other partners may display or link to a joint privacy statement or separate privacy statements of our partners in addition to our Terms and Conditions.

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Through its Services, HRL and its authorized agents, employees and assignees may photograph, videotape, audio record, televise, duplicate, and/or transfer to any present or future technology, your likeness, and you agree that HRL, its authorized agents, employees and assignees may use the photographs, videotapes, written reviews and/or audio recordings prepared to reproduce, exhibit, publish, or distribute in such a manner as it deems fit. Unless agreed upon by HRL in advance in writing, no compensation will be paid for this use. You also waive any right to inspect or approve the finished photographs or electronic matter that may be used in conjunction with them now or in the future, whether that use is known or unknown to you. You also hereby release HRL and its agents, employees and assignees from all claims, demands, and liabilities whatsoever in connection with the above.

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What Type of Information does HRL Collect?

Personal Information that may be collected by HRL may include:

• Name, mailing address, phone number, and e-mail address
• If you elect to provide - Birthday and Anniversary dates
• If you buy goods or Services at our learning center or through our website/mobile program - what you buy, where you buy, how frequently you buy, etc.
• If using a mobile device - information such as your device ID, your location, and location data relating to proximity to our learning center may be gathered
• If you take a survey or interact with us in various other ways - demographics information and information about subjects that may interest you

We may automatically collect website/mobile app use information when you visit our Sites. This information may include information about your Internet service provider, your operating system, browser type, domain name, Internet protocol (IP) address, your access times, any website that referred you to us, the Web pages you request, and the date and time of those requests. The data is collected as a whole rather than individually. By tracking this information, we can develop a more effective website experience for our users. This website browsing information is not used or intended to track user-specific, personal information.

Our collection of website use information may involve the use of cookies and Web beacons. Cookies are small data files stored on your hard drive by a website to, among other things, help us improve our Sites and your experience. In addition, this Site uses Targeting or Advertising cookies to see which areas and features are popular and to count visits to our Sites. Third parties such as social networks and advertisers to provide services in return for recognizing that you have visited our site use these cookies. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited our Sites and this information is shared with third party organizations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the third-party organization. Examples may include:

• To allow “Like” buttons and “Share” buttons to work
• To collect information about your browsing habits and share it with other websites so they can display advertising that is more relevant to you.

Web beacons are electronic images that may be used on our Sites or in our emails. We use Web beacons to deliver cookies, count visits, understand usage and campaign effectiveness and to tell if an email has been opened and acted upon. We may also use Local Shared Objects (Flash cookies).

You can usually choose to set your browser to warn you when a cookie is being sent or to remove or reject cookies. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookie settings. If you choose to remove or reject cookies, it will affect many features or Services on our Sites. HRL may also collect aggregated data or anonymized data that does not directly identify you. We may combine information we collect about you with information we receive from third parties.

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How Does HRL Use Information About You?

HRL may use information about you for purposes described in these Terms and Conditions or disclosed to you on our Sites or with our Services. We collect information from and about you to allow us to personalize your use of the Sites, assist your use of the Sites, and improve the Sites generally. For example, we may use information about you to:

• Process and manage your purchase and use of HRL products and services, including your accounts and program participation.
• Respond to your customer service inquiries, post your comments or statements on any blog or other online forum maintained on our Sites, or take other actions in response to your inquiries or other Site activities.
• Create promotions personalized by combining your personal information with non-personal information about you, such as the amounts and types of purchases you make or any benefits you receive through our programs.
• Communicate with you about your orders or purchases, your services, accounts and program participation, a contest or sweepstakes you have entered, and your requests for information.
• Communicate with you about our brands, products, events or other promotional purposes, including co-branded offers and affiliate and partner offers.

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Does HRL Share Personal Information with Third Parties?

HRL shares your personal information in limited ways.

• We may share personal information about you with others with your consent.
• We may also share information with companies that provide support services to us (such as credit card processors, mailing houses or website hosts) and that help us market our products and services (such as email vendors). These companies may use information about you to perform their functions on our behalf.
• We may disclose specific information (i) upon lawful request, in response to legal process, and when required to comply with laws, (ii) to enforce our agreements, corporate policies, and terms of use or (iii) to protect the rights, property or safety of HRL, our employees, agents, customers, and others.
• If you participate in any blog or other online forum on our Sites, any personal information that you post on our Sites may be shared with other forum participants and Site visitors.
• In the event of a merger, acquisition, financing, or sale of assets or any other situation involving the transfer of some or all of our business assets, HRL may disclose personal information to those involved in the negotiation or transfer.

We may also share aggregated or anonymized information that does not directly identify you.

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What Choices Does HRL Offer About Personal Information?

HRL offers choices for you to request to update or change your personal information and how we communicate with you. Here are some of the ways you can request changes:

• Follow the opt-out instructions in promotional emails we send you. If you opt out of receiving promotional communications from us, we may still send you non-promotional communications such as emails about your accounts or our ongoing business relations.

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How is Personal Information Secured?

HRL takes reasonable steps to maintain appropriate physical, technical and administrative security to help prevent loss, misuse, unauthorized access, disclosure or modification of personal information. The Sites which store collected

information have industry-standard security measures in place to protect against the loss, misuse, and alteration of the information under HRL’s control. All information we collect is either stored electronically or is restricted in our offices. Only personnel who need the information to perform a specific job are granted access to personally identifiable information. However, no data transmission over the Internet cannot be guaranteed to be totally secure. HRL strives to protect your personal information, but we cannot ensure or warrant any information which you send to us, and you do so at your own risk. While we take these reasonable efforts to safeguard your personal information, no system or transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.

HRL is committed to keeping personal information as secure as possible during commerce transactions that involve credit card information. Therefore, certain sections of the Sites may encrypt data using SSL or a comparable standard for all direct transactions that involve credit card or banking information. This process allows HRL to send your credit card number and personal data over the Internet securely. Once encrypted, only the credit card's authorization company has the ability to decrypt it. HRL never displays your credit card number online. Additionally, we store any personal information you have submitted on forms (i.e., your address, e-mail and billing information) on our secure server.

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Privacy Policy Updates

We may update this privacy policy from time to time. When we do so, we will post the new privacy policy on this page and change the date at the top of the policy. We encourage you to check the date of our privacy policy when you visit this Site for any updates or changes. We will notify you of any modified versions of the privacy policy that might materially affect the way we use or disclose your personal information.

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Refund Policy:

Due to the supplies and preparation needed for each of our classes, we have a strict no-refund policy. All sales are final.

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Reservations Policy:

All attendees are required to have an advanced reservation. Reservations can be made online or by calling the location you wish to attend.

Attendance/ No Show Policy: Instruction begins according to reservation times, and we are committed to delivering a complete class. Therefore, we ask that you arrive 10 minutes BEFORE class. This will make sure you have adequate time to check in before instruction begins. Any guest that does not attend their reserved session or reschedule according to our policy will forfeit the missed session.

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Cancellation/Rescheduling Policy:

If you can’t make it to a Service you registered for, let us know as soon as possible. If you contact us more than 48 hours before the event is scheduled, we will be happy to move you to an event that works better for your schedule or issue a credit good towards any future event. Cancellation requests made within 48 hours of an event will not be honored, unless we have a waiting list and can fill your slot(s).

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Chargeback Policy:

All references to a “chargeback” refer to a reversal of a credit or debit card charge placed on the Sites and/or at the Services initiated by You. There is no reason for a chargeback to ever be filed. If you feel that your credit or debit card was used fraudulently on the Sites or at the Services, please contact HRL for immediate resolution.

YOU AGREE THAT YOU WILL NOT CHARGEBACK ANY AMOUNTS CHARGED TO YOUR CREDIT OR DEBIT CARD ON THE SITES OR FOR THE SERVICES. IF YOU CHARGEBACK A CREDIT OR DEBIT CARD CHARGE FOR A PAYMENT INITIATED BY YOU OR ANY AUTHORIZED USER OF THE CREDIT OR DEBIT CARD, YOU AGREE THAT HRL MAY RECOVER THE AMOUNT OF THE CHARGEBACK IN ADDITION TO FEES BY ANY MEANS DEEMED NECESSARY, INCLUDING, BUT NOT LIMITED TO, RECHARGING YOUR CREDIT OR DEBIT CARD OR HAVING THE AMOUNT RECOVERED BY A COLLECTION AGENCY.

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